Strategies: How to design an onboarding process with the end user in mind

Onboarding should be an anchor in the organization, defining and supporting company goals, missions and values rather than approached from a one-size fits-all standpoint. From my perspective over the years one of the common mistakes is neglecting to capture the voice of the end users and process owners. The employee lifecycle — including new hire onboarding — has multiple inputs and outputs defined by the process owners. Failure to understand user and process owner needs and objectives or…...