10 CX and Customer Service Predictions for 2024 (Part 2)

GUEST POST from Shep Hyken As promised, I’m back with the second part of my top predictions and trends for 2024 in the world of customer service and customer experience (CX). You can read the first five here. So, let’s get started with number six. 6. Social Cause Increases Customer Satisfaction — Earlier this year, […]...