10 CX and Customer Service Predictions for 2024 (Part 1)

GUEST POST from Shep Hyken Here we are at the beginning of 2024. The big trends in customer service and customer experience (CX) revolve around technology. Generative AI has been around for a while. Then along came technologies like ChatGPT, which was introduced at the end of 2022. Hardly any consumers understood what it was—or […]...