Workplace Experience Supervisor

Workplace Experience Supervisor

Job ID

153605

Posted

07-Feb-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Customer Service, Facilities Management

Location(s)

San Jose - California - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

JOB SUMMARY

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees who oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

WHAT YOU'LL DO

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff

• Maintain records of costs incurred by workplace team activities. Review invoices as needed

• Respond to customer requests and complaints about the experience services department.

• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery

• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation

• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives

• Consistently enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan

• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

QUALIFICATION

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions are required

• Requires the ability to explain complex concepts or sensitive information

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc

• Excellent organizational skills with a master-level inquisitive mindset

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Supervisor position is $65,000 annually, and the maximum salary for the Workplace Experience Supervisor position is $85,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at ~~~ or via telephone at +~~~ (U.S.) and +~~~ (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)