Technical Trainer - Service

Technical Trainer

Job Description:

Title:

Technical Trainer

Job Code

Department

Service

This position is responsible for executing training for all repair technicians in the service operation. This team member will be responsible for scheduling and delivering training, post-training follow-up, documenting training, evaluating trainees, testing/certification, and developing training curriculum.

Duties and Responsibilities

• Remains committed to helping the business unit long after initial solutions have been applied; follows up post-training to ensure the training delivered is actively being followed to achieve desired outcomes.

• Works and collaborates effectively in dynamic environments.

• Builds professional capability by acquiring new knowledge and applying said knowledge appropriately.

• Have knowledge of Lean Manufacturing principles and practice 5S and safety.

• Able to react to change effectively and handle other tasks as assigned, including technical training or working other shifts as needed.

• Ambitious and driven to identify problems in each process and adapt training as necessary to be as effective as possible.

• Sufficient knowledge of the Microsoft Office suite.

• Flexibility in work schedule to accommodate team shifts. Self-directed in work and time management, while also having the ability to follow a strict training schedule as needed.

• Stays focused during times of uncertainty or change.

• Ability to quickly and thoroughly learn all facets, functions, and protocol of the role that is being trained on.

• Looks for new ways to improve training

• Works and collaborates effectively in unstructured or dynamic environments.

• Ability to train others on and transfer knowledge and skills to effectively communicate what the trainee needs to know, and why they need to know it.

• Possesses the following knowledge, skills and abilities required of role:

• Effectively present in small or large groups using current and professional materials; able to manage group dynamic during presentations.

• Efficiently manage time.

• Successfully manage trainees, processes, and material resources to achieve desired outcomes.

• Draw all members into active and enthusiastic participation.

• Handle challenging situations with diplomacy and tact.

Physical Demands

• Standing for long periods of time while delivering action-oriented training.

• Speaking/presenting information for extended periods of time.

• Must be able to lift up to 30 pounds.

• Must be able to perform job being trained on.

Education and Experience Requirements:

• Training experience highly preferred.

• Proficient in Microsoft Office suite.

• Proficient at presenting in Microsoft Teams

• Strong communication skills, both written and verbal are required.

• Knowledge of High Jump WMS and Microsoft Dynamics AX, Oracle preferred.

• Solid communication skills, both written and verbal are required.

Physical and Weightlifting Demands

The physical and weightlifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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