Sr Vehicle Control Rep

A Day in the Life:

The primary objective of the Senior Vehicle Control Representative (SVCR) is to ensure an appropriate and timely resolution to overdue rental contracts is achieved by applying critical thinking skills, research skills, and good judgment in determining, proposing, and executing an appropriate resolution for each customer. Additionally, assisting the supervisor with escalated customer concerns, reviewed of plus 20 overdue contracts, and monitor non-exempt time-link punches for accuracy.

$22.00 HR

What You'll Do:

• Exercise independent judgment for handling and review of escalated overdue cases for customer complaints, high-valued vehicles, and unique business strategies.

• Audit overdue files for compliance and coach the Vehicle Control Representatives on best practices. Advise Supervisor of Concerns.

• Train new vehicle control representatives.

• The "go-to" person to assist the department with questions, advice, or how to handle situations that arise during day-to-day operations.

• Identify and complete process improvement projects as identified by the Vehicle Control Supervisor.

• Manage workload and effectively use all available resources to obtain an extension, the return of, or otherwise resolve overdue vehicles promptly. (Research all Hertz systems, call/email/send letters to all overdue customers, contact the field, hire skip trace and/or repossession companies)

• Work with the field locations and security managers to resolve overdue contracts.

• Work efficiently with department resources (the Predictive Dialer, TLO, etc.) to reach overdue customers.

• Other duties/projects as assigned

What We're Looking For:

• 2 years' college or relevant rental experience

• Experience in customer service, collections, or a call center environment

• Previous Car Rental experience, preferred

• Moderate efficiency in MS Office, including Excel, Word, and Outlook

• Ability to learns and achieve proficiency in new software applications

• Excellent organization, time management, investigation, and analytical skills

• Excellent verbal and written communication skills

• Ability to work independently

• Demonstrated attention to detail

• Bilingual is a plus

What You'll Get:

• Up to 40% off the base rate of any standard Hertz Rental??

• Paid Time Off

• Medical, Dental & Vision plan options

• Retirement programs, including 401(k) employer matching

• Paid Parental Leave & Adoption Assistance

• Employee Assistance Program for employees & family

• Educational Reimbursement & Discounts

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran