Specialist Product Quality Leader

Specialist Product Quality Leader

Location

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Quality & Customer Satisfaction team ensures the product quality performance within a determined scope through investigating and prioritizing market product quality issues. A Lead Product Quality Leader secures the voice of the customer in the problem-solving processes through knowledge management. This demands high levels of product knowledge, problem solving, and ability to work with global colleagues across the engineering, production, purchasing & field service network.

This role is also responsible for achieving product quality goals and metrics for fault frequency and warranty costs.

Specific responsibilities include, but are not limited to:

• Search, detect and quantify early stage active and proactive customer quality issues via enhanced analytics.

• Prioritize quality actions inside Volvo Group to achieve committed quality targets for assigned products.

• Actively search for rapid containment actions & recommend appropriate quality solving tools for an identified field issue.

• Determine, among all the issues experienced by the customer, what are the emerging issues that must be pre-investigated.

• Initiate, coordinate, and prioritize quality actions inside Design Engineering, Purchasing, and Manufacturing.

• Act as the Chairperson for the Field Quality Meeting (FQM and Leadership of Quality Action Group (QAG).

• Report to internal stakeholders on product quality and customer satisfaction.

• Ensure effectiveness of implemented Quality solving solutions and adjust as necessary.

• Identify, claim and communicate potential safety related issues to Safety Investigator.

• Lead actions within the PQL network to achieve the application quality goals.

• Challenge other Product Quality Leaders to prioritize major issues not addressed.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Strong understanding of quality solving processes with experience in predictive analytics and data mining.

• Excellent communication and presentation skills.

• Ability to quickly and strategically gain credibility and establish positive relationships in a global network.

• Proficiency in prioritizing issues based on criticality and ensuring value add for both customer and brand.

• Understanding the importance of an excellent customer focus, both internal and external. -

Requirements

• Bachelor's degree in engineering, or business-related field.

• 8-12+ year of automotive industry experience, preferably in a service or maintenance related role.

• Proven experience as a leader in a team and/or project management experience.

• Ability to travel domestic and/or international, up to 10%.

Preferred

• Master's Degree in engineering or a business-related field.

• Experience in dealership operations or in a position with direct dealer interface.

• Experience working in a global organization.

What's in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• An organization the prioritizes employee's health and well-being.

• Working in an empowered team solving complex challenges.

• Opportunity to work with new technologies such as automation, electromobility, and connectivity.

• Competency development through the Volvo Engineering Career Path, Project Management Pipeline and other career advancement programs.

• Modern workspaces that allow daily agility and collaboration.

• Onsite facilities and activities that make everyday life easier including a cafeteria, chair massages, fitness center and fitness classes offered daily.

Ready for the next move?

Our unique site combines Technology and Operations on one campus. We blend engineering and innovation with production and technology to develop and manufacture the heart of vehicles. Our engineering team supports the development, application and testing for Mack Trucks and Volvo Trucks in North America.

If this sounds exciting to you, apply today. We look forward to reviewing your application!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you'll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.

Job Category: Quality

Organization: Group Trucks Technology

Travel Required: Occasional Travel

Requisition ID: 9907

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro