Patient Financial Advocate

Primary City/State:

Chandler, Arizona

Department Name:

Billing Customer Service-PBI

Work Shift:

Day

Job Category:

Revenue Cycle

POSITION SUMMARY

Independently provides financial counseling to patients in a personal interview at the point-of-service to obtain applicable patient financial and demographic documentation. Provides guidance to Patient Services staff to help manage patient flow throughout the intake process. Identifies potential Patient Financial Assistance & payment arrangements through internal or external patient financing programs. Acts as an advocate by providing information and support to help patients navigate the financial aspect of their laboratory services. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent.

• Two (2) years' of related experience in medical billing or in a healthcare/clinical laboratory setting.

• Two (2) years' of customer service experience in a customer facing role.

• Order entry experience with entering insurance/billing information.

• Must be able to work weekends.

PREFERRED QUALIFICATIONS

• Associate's Degree in related field.

• Additional experience in medical billing and/or in a healthcare setting.

• Extensive knowledge of clinical laboratory operations.

• Additional experience in insurance collections including resolution of denials and the filing of claim appeals.

• Advanced working knowledge of Xifin.

• Comprehensive knowledge of ICD-10 coding, CPT coding, HCPCS coding, modifiers, and government and commercial payer guidelines.

EOE/Female/Minority/Disability/Veterans (~~~)

Our organization supports a drug-free work environment.

Privacy Policy (~~~)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

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