Alorica • Albuquerque, NM 87190
Job #2679936121
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
JOB RESPONSIBILITIES
Conduct new hire training in a classroom setting
Conduct follow-up one-on-one training when necessary
Conduct refresher training sessions
Conduct certification sessions
Attend training meetings
Attend training/quality assurance meetings
Assist training department with any other necessary functions
Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
OTHER RELATED DUTIES
Conduct new hire training in a classroom setting
Conduct follow-up one-on-one training when necessary
Conduct refresher training sessions
Conduct certification sessions
Attend training meetings
Attend training/quality assurance meetings
Assist training department with any other necessary functions
Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
QUALIFICATIONS
Minimum Education and Experience:
Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
Previous experience in training and/or customer call center experience
Knowledge, Skills and Abilities:
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Demonstrated knowledge of specific account provisions, products, and policies
Ability to communicate effectively both orally and in writing
Excellent attendance and punctuality
Demonstrated effective listening skills
Demonstrated proficiency of presentation skills
A wide degree of creativity and latitude is expected
Knowledge of Microsoft Word, Excel, and PowerPoint
A great attitude
Work Environment:
Ability to work in a fast paced, ever changing environment
Physical Demands:
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
Equal Opportunity Employer - Veterans/Disabled
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