Infrastructure Systems Services Engineer I

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Conduent State and Local Solutions is a premier provider of diversified business process and information technology outsourcing solutions to commercial and government clients worldwide. We are a leader in providing technology-based services to State, County, and Local Government clients, focusing on transaction processing, program management, and systems integration services. Conduent includes hardware and software to enable cities to enforce their Parking Management Systems, including handhelds and printers used on city streets by Parking Enforcement Officers.

Reporting to the Information Technology Manager supporting our clients, the

IT Systems Administrator will be responsible for:

Provision of direct client support for parking and moving violation Information Technology services to Boston Regional Office clients. Responsibilities include providing operational analysis & support of the contracts. All oversight responsibility for all projects will come from the IT Manager. Ensure all processes are efficient and effective in producing optimum output and meeting contractual compliance. Ensure all clients are satisfied with the contractually provided hardware and software performance. This person must have excellent communication skills and the ability to work independently. Candidate must have the ability to change priorities quickly throughout their workday.

Responsible for ensuring that the client's operations perform to the contract's required levels. Provide for the completion of operational functions at client sites, including:

• Coordinate all project activities' operational and contractual aspects, including implementations.

• Provide direct support for desktop PCs and printers at the required client sites.

• Provide technical and hardware support to Parking Enforcement Offices at client sites.

• Provide any handheld training our clients require, including route accompaniment.

• Ensure all operations follow the department standards, requirements, and performance metrics.

• Complete daily updates and client expectations using Smartsheets.

• Be a subject matter expert in our eTIMS parking/ moving violations system.

• Develop detailed system documentation and provide system training on new initiatives.

• Coordinate with outside groups, including our Helpdesk IT Services, to address all issues.

Education and Typical Years of Experience

BSBA degree plus a minimum of 2+ years of solid computer/ business experience. Proficiency w/ MS Office Suite plus Access. Must have strong interpersonal skills, plus excellent verbal and written business communication skills to interact with our clients and provide exceptional customer service. ?

Minimum Technical Experience:

• Working on client projects that provide close to one million dollars in work in hardware implementations and training of staff.

• Documentation and Communication skills are essential.

• Smartsheet experience is preferred.

• The person needs to be motivated and have a car. Locations are close to each other.

• Candidate must have experience supporting Microsoft Windows 10, Microsoft Office, and networking ability.

• Candidate must have a team-focused mentality to be a part of a small, close-knit group.

• Candidate must have strong attention to detail.

• Candidate must be solid

• Maintains task-based queue or work completed tickets.

Other Duties:

• Provides hands-on support for installations and troubleshooting local infrastructure issues.

• Assists Engineer / Sr. Engineers with designing and implementing new solutions.

• Maintains documentation.

• Provides onsite and remote assistance as needed.

• Participates in planning, daily stand-ups, and backlog

• Performs other duties and special projects as assigned.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (~~~) . You may also click here to access Conduent's ADAAA Accommodation Policy (~~~) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.