Head of Consumer Banking Operational Risk

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As the Head of Consumer Banking Operational Risk, you will lead efforts to establish an operational risk management framework for USAA's bank, including the the deposits, payments, credit card, consumer lending and mortgage organizations. This framework sets out the governance program, including policies, procedures, controls needed to proactively identify, assess, measure, report on, mitigate and control operational risk exposures across the organization. This executive's responsibilities include setting standards and providing support across the enterprise to remain within the enterprise's risk tolerance and risk appetite statements. This executive also provides independent oversight to operational risk management practices across the business. This role is focused on limiting USAA's exposure to risks such as those resulting from human errors, process and system breakdowns, and external events to ensure a stable, reliable, safe, and secure operating environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC.

The Opportunity

What you'll do:

• Provides independent oversight of the operational risk management program and oversee the organization's risk-taking activities including the assessment of operational risks and issues independent of front-line units.

• Establishes operational risk policies and associated procedures and processes; including those needed to monitor and report on risks and mitigation to key stakeholders.

• Develops, communicates, and reinforces the organization's operational risk tolerance and operational risk appetite statements and associated limits.

• Oversees the risk and control self-assessment (RCSA) process to confirm quality and effectiveness.

• Organizes and participates in business stress testing activities.

• Provides counsel to the business on operational risk management issues through collaboration with functional leaders, business risk liaisons, and line of business leaders to identify, assess, and mitigate all relevant risks.

• Leads and advises key stakeholders on operational risk mitigation strategies by providing risk consultation for major initiatives and projects (including business planning).

• Interacts, engages, and challenges USAA's line of business product and channel leaders on complex, multi-product processes and procedures to ensure risks are managed and mitigated according to risk tolerances.

• Monitors adherence to operational risk policies and procedures and engages in ongoing communication with front line units regarding adherence to operational risk limits.

• Identifies and assesses, on an ongoing basis, the organization's material aggregates operational risks, escalating and reporting on significant risk breaches, variation in risk assessments, and resolutions -- oversees gap monitoring, oversight, and escalation.

• Acts as liaison with Compliance and Legal on federal and state legal and regulatory considerations.

• Liaises with CLO to influence sound governance structure for oversight of risks and business operations.

• Leads a team of employees dedicated to managing operational risk and overall strategy, and in alignment with strong effective risk governance and oversight.

What you have:

• Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 10 or more years of experience at a large financial institution developing and implementing an enterprise-wide operational risk management program that adheres to regulatory requirements and expectations.

• 6 or more years of people leadership experience in building, managing and/or developing high-performing teams.

• In-depth knowledge of operational risk frameworks, including risk governance; risk appetite; process, risk and control analysis; control effectiveness measurement; risk management coverage plan (monitoring, assessment, and testing).

• Demonstrated ability to influence at senior levels within an organization.

• Proven capability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.

• Strong written and oral communication skills, including the ability to communicate complex analyses to a non-technical audience.

• Strong problem-solving, critical thinking and analytical skills.

• Knowledge of federal regulation 12 CFR Part 30, including Appendices A and D and with federal supervisory guidance, to include:

• OCC Documents: Large Bank Supervision Handbook; OCC Safety and Soundness Handbooks - Internal Control, Corporate & Risk Governance, Payment Systems, Credit Card Lending, Deposit-Related Credit, Installment Lending, Loan Portfolio Management, Mortgage Banking, Retail Lending and Residential Real Estate Lending; and key OCC bulletins - Model Risk Governance, Model Risk Management, New Products and Services Risk Management, Third Party Risk Management, Technology Risk Management, Stress Testing, Operational Risk

• Federal Reserve Documents: Consolidated Supervision Framework for Large Financial Institutions; Federal Reserve Board Bank Holding Company Supervision Manual

• FFIEC Manuals and Handbooks, to include: Banking; Information Technology; Cyber

• Basel Committee on Banking Supervision Principles for Sound Risk Management of Operational Risk and the Role of Supervision

• General understanding of federal laws, rules, and regulations, to include:

• CRA; ECOA; FCRA; MLA; SCRA; Regulation DD; Regulation E; Regulation Z; BSA/AML; and UDAP/UDAAP

• 12 CFR Part 252 (Regulation YY)

• 12 CFR Part 223 (Regulation W)

• Basel Committee on Banking Supervision Principles for Effective Risk Data Aggregation and Risk Reporting (BCBS-239)

• Title V, Section 501 of the Gramm-Leach-Bliley Act

*Laws and Regulations for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

What sets you apart:

• End-to-end product lifecycle subject matter expertise in credit cards, deposits and payments.

• Demonstrated accomplishments remediating efforts with business lines and closing regulatory issues/consent orders.

• Experience interacting with the OCC and Federal Reserve.

• Experience presenting to the Board of Directors.

What we offer

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330.00 - $338,990.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on ~~~.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.