Field Service Representative

At Trane TechnologiesTM (~~~) and through our businesses including Trane® (~~~) and Thermo King® (~~~) , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

SUMMARY:

As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.

Responsibilities:

• Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.

• Communicate service bulletins and alerts to dealers on a timely basis.

• Support sales team with key customer relationship management.

• Provide product performance investigations and reporting of quality and/or First Notice events.

• Establish and conduct a comprehensive technical training program for service & installation technicians.

• Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.

• Provide effective and timely response to consumer inquiries and complaints.

Qualifications:

• Associate technical degree or documented equivalent experience

• Minimum of five years field service experience

• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:

o DUI in the previous 5 years

o Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Key Competencies:

• Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.

• Ability to craft communications to technicians which convey instructions and/or notices

• Proven skills in planning and conducting training sessions.

• Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs

• Strong consumer and customer relations background

• Ability to compose written correspondence to address consumer complaints

• Skilled in use of negotiation principles

• Ability to easily switch between rapidly changing priorities.

• Strong computer skills (Windows 2000 & Microsoft Office 2000)

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.