Field Service Engineer, North America

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Field Service Engineer, North America

Microfluidics International Corporation , Westwood, MA

Microfluidics International Corporation designs, manufactures and distributes patented and proprietary high performance Microfluidizer ® materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 28 years of high pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.

Job Description:

Microfluidics is looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability for the company.

Responsibilities:

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repairs, and maintenance tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Follow all company's policies and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations

Build positive relationships with customers

Will require FSE to travel 75% nationwide

Requirements and skills:

3+ years of proven Field Service experience

Ability to troubleshoot, test, repair, and service technical equipment

Ability to read technical drawings

Ability to work flexible days and to adapt to changing work schedules

Familiarity with mobile/computer tools and applications

Technical degree or certification

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at ~~~ for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Engineering

Business Unit: Microfluidics