Customer Support Analyst

Customer Support Analyst

Job Description

As a Customer Support Advisor in our reporting vertical, you will serve as frontline resource for customers by driving first call resolutions using the phone and inbound emails. You will own the customer experience and providing exceptional assistance by solving customer issues.

This position is a hybrid role. (3 days in our Lawrenceville office)

When work is fun, life is better. In this role you will -

• Serve as frontline technical resource for Sage customers

• Will demonstrate strong problem solving and troubleshooting skills

• Will identify the root cause of the customers software or system issues

Key Responsibilities

Qualifications:

• 1+ years experience with reporting tools (Excel, Tableau, Salesforce, PowerBI, Qlik)

• 1+ years experience with troubleshooting SQL, functions and Calculations reports

• Have an understanding of how to add/remove columns, sorting, grouping, apply filter in the report

Why Sage?

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it's like to work at Sage:

Careers homepage -~~~/

Glassdoor reviews -~~~

LinkedIn page -~~~

LI-EP1

Function

Customer Operations

Country

United States

Office Location

Lawrenceville

Work Place type

Hybrid

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