Customer Service Representative (Cases)

Description

As a Customer Service Representative, you will be responsible for closing Web Cases on the Dealer Experience team. These Web Cases will be orders that need to be entered in via Salesforce system, you will also follow up and keep in close communication with the customer through the lifecycle of the order.

Job Functions / Responsibilities

• Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.

• Negotiate vendor availability and lead times based on Dealer needs.

• Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service.

• Special Projects as needed.

• High volume of customer interaction through MS Outlook, updating on orders.

Additional Skills & Qualifications:

Must Haves

• Customer service experience (1+ year)

• Data entry experience (1+ year)

• MS office suite (outlook), professional email experience (high volume customer interaction)

Nice to Haves

• Salesforce experience

Work Environment

Monday-Friday 7-8 AM start

Team of about 6-10 CSRs

Business Casual Attire (NO JEANS OR LEGGINGS)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.