TEKsystems • Troy, MI 48007
Job #2692052102
Monday through Friday usually 8am to 4:30pm. There is some flexibility if someone needs to start later. As long as start time is between 8am and 10am. Overtime is available, not required.
average of 80+ outbound calls per day in an effort to collect the balance owed
email blast campaigns that will generate some inbound calls. Sometimes 20-30 inbound calls per day
managing 200 to 600 accounts per week
following up via email letting them know a balance is due
notating the account using their CRM system and Excel
navigate phone calls to where it would lead to a possible collection
try to collect right on the phone
settle accounts as needed
follow up with daily reporting on activity
Other related duties assigned by management
customer service,risk mitigation,quality control,escalation calls,excel,Customer care,collection calls
Additional Skills & Qualifications:
at least 2 to 3 years of outbound FIRST PARTY collections experience. Actual Collections (outbound calling), not Accounts Receivables
basic collection laws knowledge. FDCPA and why it's in place
first priority merchant services collections experience
sales experience (not a sales role but the ability to convince someone to pay the balance owed)
business to business collections experience is also helpful
Google suite experience. NAb does not use Microsoft Office Products. Only Google suite.
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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