Robert Half • Sartell, MN 56377
Job #2692904366
Description We are offering a role as an Office Assistant located in Sartell, Minnesota. Our team is looking for individuals skilled in customer service, communication, office functions, and operations. In this role, you will be tasked with ensuring efficient office operations and providing excellent customer service to our clients.
Execute tasks focusing on quality and efficiency in accordance with office and company policies and standard operating procedures
Provide shipment information, create orders, activate shipments, and build loads
Assign loads, schedule appointments, and track and trace shipments
Monitor task boards and assigned email accounts to respond to customer and carrier requests
Document events utilizing knowledge gained through SOPs and experience
Follow defined escalation procedures and training when necessary
Validate and ensure the accuracy of load data in systems according to our standards
Address customer or carrier requests to ensure satisfaction, escalating questions or requests when necessary
Utilize Microsoft Office Suite of programs to maintain records and complete tasks
Prioritize tasks and manage time effectively to meet deadlines and maintain productivity
Foster a diverse and inclusive work environment, contributing to creativity, innovation, and business growth.
This role offers a short-term contract employment opportunity. Requirements - Demonstrable experience in customer service and communication
Proficient in executing office functions and operations
Familiarity with standard office procedures
Ability to schedule appointments and manage invoicing tasks
Knowledge of quality control and shipping functions
Strong time management and prioritization skills
Ability to execute tasks as per the standard operating procedures
Proficiency in Microsoft Office Suites
Adherence to company policies and procedures
Experience in a call center environment is preferable
Demonstrable creativity and innovation in solving problems and improving procedures
Ability to contribute to business growth strategies
Knowledge of discrimination laws and affirmative action plans
Experience with EO/IR systems is preferable
Ability to load data into systems efficiently
Proven skills in training staff on office procedures and operations.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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